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Make your Return to Office, Hybrid, and Work from Home Strategies More Safe

COVID-19 Solutions to Protect Your Organization and Employees


Lessons Learned from the COVID19 Pandemic – Where Do We Go from Here?

According to the American Staffing Association, the top reason workers don’t want to return to the office is a fear of catching COVID-19 on their way to, or at work.

Some states are considering legislation for vaccine non-compliance. BioIQ has an array of available COVID tests qualified to meet new regulations, and a platform to deliver all the reporting requirements to keep you in compliance.

Find Balance in Your Strategy

Businesses continue to grapple with the challenges of COVID-19 for returning to the office. Business leaders are questioning their return to office strategies while healthcare professionals continue to impress the importance of regular testing and vaccinations. BioIQ has convenient, considerate solutions for your employees so your organization can stay in compliance.

  At-Home  OnsiteBioIQ support with OSHA Compliance
Daily Risk AssessmentSelf-Assess level of exposure and risk of infection
TestingSend tests to home or have On-Site results in minutes (1910.501(c))
Vaccinations Provide employees with On-Site vaccinations (1910.501(c))
Vaccination Status ReportingValidate/track employees vaccination status (1910.501(e)(1) - 1910.501(e)(2)(vi)(C))
Telehealth PortalRemote proctoring available (1910.501(c))
Participant PortalManage your employees through your portal or ours
ReportingTrack your adherence to the guidelines (1910.501(g)(4))
EducationDistribute vaccine information and result oriented education
EngagementNotify employees of vaccination and testing process
Supporting ServicesFully coordinated events and consolidation of reporting

BioIQ has identified Five Pillars of a Comprehensive COVID-19 Strategy, and at the forefront of any good return to work strategy is daily symptom and exposure assessments, at-home, on-site and retail clinic RT-PCR diagnostic and antibody tests. Supported by contact tracing, notification, “last mile” vaccine deployment, vaccination education for deniers, and active program design analytics.

Early and frequent testing is one of the best methods for preventing the spread of this deadly virus, making accurate and reliable testing critical to keeping the workplace safe. BioIQ offers the latest array of tests across a variety of technologies designed to meet your needs.

The Five Pillars of our Comprehensive COVID-19 Solution


This COVID world is new to all of us, and we all have questions. Help your participants safely navigate it with vetted and helpful information. Our educational content is clinically vetted and curated to empower your employees; including materials to help build confidence in vaccinations.


Vaccinations are proven to help reduce the spread of COVID-19. Vaccines can also help shorten duration and lessen the severity of a COVID infection. Our solution includes vaccine validation that aligns with government requirements.


The tip of the spear when defending against COVID-19, screening is a central part of getting your organization back on track. With testing solutions to choose from, BioIQ offers a solution for organizations of all sizes and includes testing validation that aligns with government requirements.


Connecting with participants is an essential component of any successful healthcare initiative. Covering the spectrum from appointment reminders to vaccine information, our thoughtful engagement model drives improved participation.

Digital Portal

All your resources in one place. The BioIQ platform is designed to be user-friendly. Users can expect to find helpful tools like test status and history, a vaccination passport, and a library of information on all things COVID-19.

One Size Doesn’t Fit All

Employers of all sizes are exploring options for bringing employees back to work. As the cases of COVID-19 ebb and flow, we will continue to see changing needs and strategies for safely bringing colleagues together again; and one size doesn’t fit all. These nuanced decisions have to reflect the needs of the company and the people that drive it forward. Connect with BioIQ today to find out how we can help you make safe, considerate and informed decisions when it comes to mitigating the spread of COVID-19 for your organization.

COVID Tests Available at BioIQ

BioIQ’s Digital Platform

BioIQ combines artificial intelligence, population insights, and assistive care navigation with a broad network of fully integrated healthcare services onto one technology platform to enable our clients to achieve their goals.

Program Management

Advanced program management with recommendations and insights down to the participant level. Flexible program designs means BioIQ can tailor your program to meet changing needs for COVID protection.

Analytics + AI

Health and consumer data provide actionable insights to optimize how we reach and engage people. Our digital dashboard helps provide a high-level view of how well your program is working to protect your organization.


Clinical support is just a call away. BioIQ’s telehealth feature provides support throughout your program. Whether it’s supporting a participant as they administer a test or reviewing test results and sharing ways to avoid COVID, our clinical experts are here to help.

Convenient Care Options

From the comfort of home or in the presence of a clinical expert, BioIQ’s flexible program structure means your participants can get the care and support they need where they need it.

Intelligent Engagement

Engage each individual to take action with omnichannel participant activation campaigns – text, email, IVR, mail, live outreach. Personalization ensures they receive the most impactful message in their journey.


Our support team is dedicated to handle customer service and program management. Our client success team will help you effectively drive your protection program. And our Customer Experience Center will help answer any questions your participants might have.

Ready to learn more?

If your company/organization would like to learn more about BioIQ’s COVID-19 solution, please compete the form below.

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News & Updates


Our Commitment to our Customers during the Coronavirus Disease 2019 (COVID-19)

The BioIQ team is actively monitoring the evolving situation with the COVID-19 outbreak.  Learn more about how we are prepared to continue supporting our clients and members, and the efforts currently underway across our business.

Frequently Asked Questions

What is coronavirus (COVID-19)?
The coronavirus disease (COVID-19) is caused by a virus. It is an illness that was first found in Wuhan, China, in December 2019. It has since spread worldwide.

Coronaviruses are a large group of viruses. They cause the common cold. They also cause more serious illnesses like Middle East respiratory syndrome (MERS) and severe acute respiratory syndrome (SARS). COVID-19 is caused by a novel coronavirus. That means it’s a new type that has not been seen in people before.

Why should I take a COVID-19 Test?

This test is used to diagnose a current infection with SARS-CoV-2, the virus that causes COVID-19. Knowing that you have the virus means that you can take steps to protect others from getting infected. This can help limit the spread of the virus.

Knowing who has COVID-19 is also important for experts who track the virus. It can help them learn more about how the virus spreads.

How long does it take for symptoms to appear?

The length of time between a person becoming infected with the type of coronavirus that causes COVID-19 disease and developing symptoms can vary. Symptoms usually develop between 2-14 days after being exposed to the virus, with the average length of time being about 5 days.

What if my test result is negative, not detected, or normal?

If you test negative (normal) for COVID-19, you probably were not infected at the time your specimen was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection at the time of your specimen collection and that you could test positive later, or you could be exposed later and then develop illness. In other words, a negative test result does not rule out getting sick later.

What does it mean if my results state "Testing Not Performed"?

“This means that the laboratory was not able to process the test that were requested when you ordered your kit. The most common reasons for Testing Not Performed results are:

  •  “”Insufficient sample, not enough sample”” meaning that the sample was not big enough when completing the test kit. 
  • “”Pouch not properly sealed”” meaning that the foil pouch was not completely sealed when it was received by the laboratory. Be sure that the foil pouch is completed sealed and air tight before placing in the pre-paid return mailer. To be extra safe feel free to add a piece of light tape to the foil pouch.
  • “”Sample expired”” meaning that your sample arrived at our lab more than 30 days after the recorded collection date. Please mail the same day that you complete the sample collection process.”
Where can I get more information on COVID-19?

You can find information about COVID-19 on the Centers for Disease Control (CDC) website. This website provides information about how to protect yourself and others from the coronavirus, and what to do if you sick.

What are the hours of operations for the COVID-19 test?
The hours of operations vary by lab partner. BioIQ Customer Support is available from 8:00 am to 8:00 pm at 877-862-4647 or
How does the test work?

A viral COVID-19 test checks samples to find out if you are currently infected with COVID-19.

How accurate is the COVID-19 test?

COVID-19 tests are generally very accurate. But no test is 100% accurate all of the time. Some things that may affect the test’s accuracy include:

  • You may have the virus, but the swab might not collect it from your nose or throat.
  • The swab or mucus sample may be accidentally contaminated by the virus during collection or analysis.
  • The nasal or throat swab may not be kept at the correct temperature before it can be analyzed.
  • The chemicals used to extract the virus genetic material and make copies of the virus DNA may not work correctly.
Is this test authorized by the FDA?

Yes. The test received FDA Emergency Use Authorization (EUA).

How long do I have to use my kit?

The expiration dates vary by lab and kit. Check your specific kit for the expiration date.

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

What does the COVID-19 Test measure?

The test is designed to detect the virus that causes COVID-19 in respiratory specimens, for example nasal or oral swabs or saliva.

What if my test result is positive, detected, or abnormal?

If you receive a positive result you should remain in self-isolation, and inform your healthcare provider of your result. You should follow the guidance provided by the Centers for Disease Control and Prevention (CDC).

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

What if my test result is inconclusive?

Test results did not clearly show whether there was evidence of COVID-19 (Coronavirus) in the sample you provided.  This is usually called an indeterminate or inconclusive result. This may be because you had recent exposure to the virus and are now in the process of becoming infected.

What do I do if I have a "Testing Not Performed" result?
It is extremely important to retake the test and obtain a valid result. Please follow up with your doctor or local health department to repeat this test.
How is my privacy protected?

Keeping your data secure is important to us. All data is completely anonymized to ensure that your privacy is maintained throughout the process. Reporting to your local health department my become necessary.

Is the BioIQ COVID-19 test available in the state that I reside?

Yes, the COVID-19 test is available in all 50 states.

Can I get tested if I don't have any symptoms of COVID-19?

Yes. You can get tested if you do not have any symptoms. People who have had close contact (within 6 feet of an infected person for a total of 15 minutes or more) with someone with confirmed COVID-19.​ or people who have been asked or referred to get testing by their healthcare provider, local or state health department.  In addition, you employer may require COVID-19 testing before you come to work or at regular intervals to limit spreading of the disease. 

Does BioIQ provide treatment or recommendations for treatment?

No. BioIQ recommends that you contact your doctor or local health department for next steps after testing.

Is the BioIQ COVID-19 test a PCR test performed in a CLIA certified lab?

Yes. All of our lab partners are CLIA certified.

Which tests does BioIQ use for self-collection testing?
COVID-19 TestProvider Fact SheetPatient Fact SheetPatient Instructions
Phosphorus COVID-19 RT-qPCR Test
P23 Labs TAQPATH SARS-COV-2 Assay Supervised Unsupervised
Assurance SARS-CoV-2 Panel

Note: For existing customers, please reference your results report to determine which lab partner was used for your test.

Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19). May 13, 2020
Centers for Disease Control and Prevention: Test for Current Infection. Last Updated Oct. 21, 2020
Healthwise: Coronavirus Disease. Accessed and retrieved 7/31/2020.

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