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BioIQ COVID-19 Solution

Introducing a COVID-19 solution for health plans, employers, and regional government agencies to help battle the impacts of this disease.


Top Three Issues Addressed in Preparing/Continuing Your Return to the Workplace

For over a decade, BioIQ has been a national leader in the management of analytics, testing, education, and care navigation for such important diseases as colorectal cancer and diabetes. We have now turned our knowledge, attention, and resources to fighting COVID-19.

The COVID-19 solution enables health plans, employers, and regional government agencies to quickly and seamlessly provide access to information and testing resources to critical-infrastructure employees and high-risk member populations.

COVID-19 Solution Framework

Daily Symptom and Exposure Assessment

Phone, text, web, and mobile tool to monitor the need to test and/or isolate.

Testing Platform

At-home, on-site, and retail clinic RT-PCR diagnostic tests and anti-body test solutions from a network of FDA EUA- authorized tests and laboratories.

Contact Tracing and Notification

AI-driven tools to provide secure, anonymous, workplace-only exposure tracing and notification.

Active Program Design Analytics

Actively adjust program design through real-time individual, cohort, and population risk assessment.

Our Partners

Our ecosystem of partners features a curated and growing set of expertise and capabilities that enable employers to return to work with a holistic screening and workforce reentry solution.

Comprehensive clinical support and services for employer testing and screening needs.

Advising employers on navigating legal and practical issues with returning to work.

Offering employers guidance on workspace considerations for returning to work.

Ready to learn more?

If your company/organization would like to learn more about BioIQ’s COVID-19 solution, please compete the form below.

News & Updates


Our Commitment to our Customers during the Coronavirus Disease 2019 (COVID-19)

The BioIQ team is actively monitoring the evolving situation with the COVID-19 outbreak.  Learn more about how we are prepared to continue supporting our clients and members, and the efforts currently underway across our business.

Frequently Asked Questions

What is coronavirus (COVID-19)?
The coronavirus disease (COVID-19) is caused by a virus. It is an illness that was first found in Wuhan, China, in December 2019. It has since spread worldwide.

Coronaviruses are a large group of viruses. They cause the common cold. They also cause more serious illnesses like Middle East respiratory syndrome (MERS) and severe acute respiratory syndrome (SARS). COVID-19 is caused by a novel coronavirus. That means it’s a new type that has not been seen in people before.

Why should I take a COVID-19 Test?

This test is used to diagnose a current infection with SARS-CoV-2, the virus that causes COVID-19. Knowing that you have the virus means that you can take steps to protect others from getting infected. This can help limit the spread of the virus.

Knowing who has COVID-19 is also important for experts who track the virus. It can help them learn more about how the virus spreads.

How long does it take for symptoms to appear?

The length of time between a person becoming infected with the type of coronavirus that causes COVID-19 disease and developing symptoms can vary. Symptoms usually develop between 2-14 days after being exposed to the virus, with the average length of time being about 5 days.

What if my test result is negative, not detected, or normal?

If you test negative (normal) for COVID-19, you probably were not infected at the time your specimen was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection at the time of your specimen collection and that you could test positive later, or you could be exposed later and then develop illness. In other words, a negative test result does not rule out getting sick later.

What does it mean if my results state "Testing Not Performed"?

“This means that the laboratory was not able to process the test that were requested when you ordered your kit. The most common reasons for Testing Not Performed results are:

  •  “”Insufficient sample, not enough sample”” meaning that the sample was not big enough when completing the test kit. 
  • “”Pouch not properly sealed”” meaning that the foil pouch was not completely sealed when it was received by the laboratory. Be sure that the foil pouch is completed sealed and air tight before placing in the pre-paid return mailer. To be extra safe feel free to add a piece of light tape to the foil pouch.
  • “”Sample expired”” meaning that your sample arrived at our lab more than 30 days after the recorded collection date. Please mail the same day that you complete the sample collection process.”
Where can I get more information on COVID-19?

You can find information about COVID-19 on the Centers for Disease Control (CDC) website. This website provides information about how to protect yourself and others from the coronavirus, and what to do if you sick.

What are the hours of operations for the COVID-19 test?
The hours of operations vary by lab partner. BioIQ Customer Support is available from 8:00 am to 8:00 pm at 877-862-4647 or support@bioiq.com.
How does the test work?

A viral COVID-19 test checks samples to find out if you are currently infected with COVID-19.

How accurate is the COVID-19 test?

COVID-19 tests are generally very accurate. But no test is 100% accurate all of the time. Some things that may affect the test’s accuracy include:

  • You may have the virus, but the swab might not collect it from your nose or throat.
  • The swab or mucus sample may be accidentally contaminated by the virus during collection or analysis.
  • The nasal or throat swab may not be kept at the correct temperature before it can be analyzed.
  • The chemicals used to extract the virus genetic material and make copies of the virus DNA may not work correctly.
Is this test authorized by the FDA?

Yes. The test received FDA Emergency Use Authorization (EUA).

How long do I have to use my kit?

The expiration dates vary by lab and kit. Check your specific kit for the expiration date.

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. CDC will continue to update this list as we learn more about COVID-19.

What does the COVID-19 Test measure?

The test is designed to detect the virus that causes COVID-19 in respiratory specimens, for example nasal or oral swabs or saliva.

What if my test result is positive, detected, or abnormal?

If you receive a positive result you should remain in self-isolation, and inform your healthcare provider of your result. You should follow the guidance provided by the Centers for Disease Control and Prevention (CDC).

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

What if my test result is inconclusive?

Test results did not clearly show whether there was evidence of COVID-19 (Coronavirus) in the sample you provided.  This is usually called an indeterminate or inconclusive result. This may be because you had recent exposure to the virus and are now in the process of becoming infected.

What do I do if I have a "Testing Not Performed" result?
It is extremely important to retake the test and obtain a valid result. Please follow up with your doctor or local health department to repeat this test.
How is my privacy protected?

Keeping your data secure is important to us. All data is completely anonymized to ensure that your privacy is maintained throughout the process. Reporting to your local health department my become necessary.

Is the BioIQ COVID-19 test available in the state that I reside?

Yes, the COVID-19 test is available in all 50 states.

Can I get tested if I don't have any symptoms of COVID-19?

Yes. You can get tested if you do not have any symptoms. People who have had close contact (within 6 feet of an infected person for a total of 15 minutes or more) with someone with confirmed COVID-19.​ or people who have been asked or referred to get testing by their healthcare provider, local or state health department.  In addition, you employer may require COVID-19 testing before you come to work or at regular intervals to limit spreading of the disease. 

Does BioIQ provide treatment or recommendations for treatment?

No. BioIQ recommends that you contact your doctor or local health department for next steps after testing.

Is the BioIQ COVID-19 test a PCR test performed in a CLIA certified lab?

Yes. All of our lab partners are CLIA certified.

Which tests does BioIQ use for self-collection testing?
COVID-19 Test Provider Fact Sheet Patient Fact Sheet Patient Instructions
Phosphorus COVID-19 RT-qPCR Test
P23 Labs TAQPATH SARS-COV-2 Assay Supervised Unsupervised
Assurance SARS-CoV-2 Panel

Note: For existing customers, please reference your results report to determine which lab partner was used for your test.

Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19). May 13, 2020
Centers for Disease Control and Prevention: Test for Current Infection. Last Updated Oct. 21, 2020
Healthwise: Coronavirus Disease. Accessed and retrieved 7/31/2020.

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