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In a guest article for HFMA, BioIQ COO Pete Desai writes, “Consumerism and value-based payment are spurring healthcare organizations to reconsider traditional care delivery models. Payers and providers are vying to improve the patient experience, close care gaps, and stay competitive amid new retail powerhouses and industry incumbents alike. To meet these objectives, leading healthcare enterprises are adopting consumer-centric strategies and technologies to make care more accessible and convenient for patients.

Advancements in digital health are paving the way for payers and providers to meet evolving patient expectations and stay in step with consumers throughout the patient life cycle. The groundwork being laid to support digital engagement is helping providers bridge gaps between patient visits. That sustained engagement is introducing new mechanisms to help drive consumer participation in reaching health outcomes. When executed effectively, those engagement channels can help realize big wins for population health, patient and member retention, and cost management.”

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