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Work at BioIQ

Come join us, it's fun here! Thousands of organizations and millions of people have benefitted from BioIQ’s health improvement technology. Want to help?

Operations

Implementation Manager

Job Description

BioIQ is seeking an Implementation Manager to ensure the highest level of service to clients. The ideal candidate is comfortable with a high degree of autonomy and collaborative work environment. We offer competitive salary based on experience and a growing company within the healthcare industry. Eligible candidates will be required to work full time from our Atlanta, GA office.

Primary Duties and Responsibilities
  • Effectively lead software as a service (SaaS) implementation for small to large scale complex clients.
  • Responsible for the development and tracking of project plans, project timelines and dependencies to ensure on-time and on-budget implementation.
  • Must be able to effectively communicate and work with cross-functional teams: IT, Operations, Customer Service, Product, Compliance and Reporting.
  • Responsible for project management documentation for all ongoing business and transitioning accounts to Account Management Team post implementation.
  • Develop deep understanding of product offering and capabilities.
  • Contribute to efforts focused on scalability of role and department.
Requirements
  • 5+ years of client and/or implementation management experience.
  • 2+ years of experience within complex healthcare organizations.
  • Understanding of the healthcare market, including HEDIS, QRS and Star ratings.
  • Deep understanding of project management fundamentals.
  • Proven ability to develop and cultivate relationships with customers and cross-functional internal teams.
  • Excellent written and verbal communication skills.
  • Familiarity with CRM solutions, project management software, and various other technologies.
  • A “can do” attitude with a high level of initiative.
  • Ability to work full-time in the Atlanta, GA office.
  • Knowledge of wellness industry preferred.
  • High level of comfort with technology, and desire to attain fluency in the BioIQ technical product required.
  • 4-year college degree.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full-time position that includes a competitive base salary, medical benefits, paid time off, and a fun, dynamic and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "BioIQ Implementation Manager [First and Last Name]".

Operations Associate

Job Description

The Operations Associate works on various operational tasks to support service delivery to our clients. This position is responsible for the accurate data entry of incoming healthcare documents. Associate’s will review, validate, and correct information applied by other associates and by the OCR system. The ideal candidate can produce at a high level, manage several tasks, is proficient with multiple operating systems and has excellent time management skills.

Primary Responsibilities
  • Responsible for the accurate data entry of incoming healthcare documents.
  • Review, validate and correct information applied by other associates and by the OCR system.
  • Adheres to a production schedule to ensure completion of key tasks by desired deadline.
  • Data matching tasks including results reconciliation.
  • Identify new opportunities for process improvement.
  • Supporting and improving the cross-functional communication of information.
  • Special Projects from various departments.
  • Reporting of daily/weekly aggregate operational data.
Required Experience
  • High school diploma or equivalent.
  • Must be able to accurately key 40 words per minute.
  • A positive, motivated individual with high integrity and collaborative skills.
  • Ability to work at least 20 hours per week in the Atlanta area.
  • Willingness to work in in a high production environment with strong attention to detail.
  • High level of initiative and organizational skills.
  • Proficient with Microsoft Office Suite, Windows and Mac OSX.
  • Ability to sit for extended periods of time in front of a screen.
  • Critical thinking and independent problem solving skills are preferred.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a part-time position that includes a competitive hourly wage in a great work environment. You must be authorized to work in the United States on a part-time basis for any employer.

Please submit your resume to jobs@bioiq.com with the subject line "Operations Associate [First and Last Name]".

Customer Service Analyst – Bilingual (English/Spanish)

Job Description

The Bilingual Customer Service Analyst works with participants and the Client Management Team to reinforce a positive and enjoyable end user experience. The ideal candidate can creatively solve problems, is extremely comfortable on the phone, and can effectively communicate through email and web chat in both, English and Spanish. If you are technically savvy, have a passion for helping others, and are excited to join a fast-growing technology company, then this role is for you!

Primary Duties and Responsibilities
  • Provide engaging user support using email, chat, and phone in both English and Spanish.
  • Initiate projects and create systems to improve the Customer Service team’s workflow and effectiveness.
  • Take on areas of "Subject Matter Expertise" to support Customer Service objectives and assist other departments across the organization.
  • Assist the Operations Team with projects.
Attributes
  • High level of initiative, reliability and organizational skills.
  • Very personable and engaging communication style with an emphasis on patience and attentiveness.
  • Ability to be a team-player and willing to work with others toward common goals.
  • High level of discretion; ability to work with sensitive information.
  • Experience in healthcare, wellness or technology industries preferred.
  • Knowledge and experience of Zendesk preferred.
  • Strong desire to learn and help scale a fast-growing company.
  • HIPAA Experience Preferred.
Requirements
  • Bachelor's Degree.
  • 0-5 years of experience in telephone customer service.
  • Ability to work full-time in Santa Barbara, CA office.
  • English-speaking and Spanish-speaking proficiency is required.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full-time position that includes a competitive base salary, medical benefits, paid time off, and a fun, dynamic and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "Customer Service Analyst - Bilingual, [First and Last Name]".

Sales

Senior Account Executive - Government Sales

Job Description

BioIQ is seeking aggressive, experienced closer who is comfortable with a high degree of autonomy and an agile, collaborative work environment. We offer competitive salary based on experience and a great work environment. This position is based in the Washington, DC Metropolitan area.

Required Experience
  • 7+ years experience selling to the Federal Government, OPM, FEP, and VA.
  • Understanding of the healthcare and/or technology market.
  • Demonstrated successful pipeline management and ability to close.
  • Past experience with GSA schedules, VA, Deltek, or other government purchasing processes required.
  • Salesforce or other sales CRM knowledge required.
  • 4-year college degree or commensurate experience.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full time position that includes a competitive base salary, commission, stock options, a comprehensive benefits package, paid time off, and a fun, dynamic, and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "BioIQ Sr. Account Executive –Government Sales [First and Last Name]".

Technology

Technical Support Manager

Job Description

The Technical Support Manager will lead a team of engineers that provides internal and external support for BioIQ’s products and services. This individual will respond to incoming requests for support and drive informed and timely solutions. You will help drive the design of solutions implemented for clients and work with other Engineers in the delivery of new technical implementations.

This is a great opportunity to build your skills in both depth and breadth in a highly technical, fast-paced environment while working with a wide variety of cutting-edge technologies.

Primary Duties and Responsibilities
  • Lead a team of 3-5 support and implementation engineers
  • Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution.
  • Address production issues and follow up with internal and external users to ensure satisfactory resolution.
  • Develop methodologies and systems to automate and support product implementations.
  • Build, maintain and improve existing technical support tools and procedures.
  • Maintains, updates and generates reports from in-house data.
  • Performs other related duties as assigned.
Attributes
  • Able to work independently in a distributed organization with minimal supervision.
  • Comfortable working with senior engineers to help champion creative solutions that benefit the team.
  • Smart, driven, creative, and able to make mistakes and learn from them.
  • Interface with other Engineers / Developers to solve real business problems.
  • Possess a high degree of self-management, personal accountability, and strong communication.
  • Continual knowledge transfer, training and mentoring of more junior staff is expected, i.e., a teacher, a listener, and a collaborator.
Required Skills/Abilities
  • 5 years of experience with Ruby on Rails and ActiveRecord.
  • 3-5 years of experience with MySQL.
  • Good understanding of the syntax of Ruby and its nuances.
  • Working knowledge of Github.
  • Good understanding of NoSQL and Relational databases.
  • Expert knowledge of UNIX, BASH and Shell scripting, command-line utilities.
  • Good understanding of secure data transfer protocols (SFTP / FTPS).
  • Experience with Puppet and Hiera.
  • Experience managing, deploying and maintaining enterprise API suites.
  • Experience managing, deploying and maintaining enterprise SSO capabilities.
Desired Skills
  • 2-5 years experience with Java development using Jboss BPM and Fuse.
  • Good understanding of the syntax of Java and its nuances.
  • Familiarity with continuous integration.
  • Strong communication skills
  • Can work independently and within a team structure
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full-time position that includes a competitive base salary, medical benefits, paid time off, and a fun, dynamic and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "Technical Support Manager [First and Last Name]".

Software Engineer

Job Description

BioIQ is seeking creative and independent engineers who are comfortable with a high degree of autonomy and an agile, collaborative work environment. We offer competitive salary based on experience and a great work environment in Atlanta, GA. If you are a smart, versatile software engineer with a desire to work with the following technologies, we'd love to hear from you.

Required Experience
  • 4+ years working with Rails.
  • BDD and/or TDD.
  • Rspec / Cucumber.
  • Git.
  • MySQL.
  • Javascript/AJAX/jQuery.
  • HTML/CSS.
  • Basic UNIX understanding.
  • Passion for learning and sharing knowledge.
Desired Experience
  • Cucumber.
  • HL7.
  • Rails 3+.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full time position that includes a competitive base salary, stock options, a comprehensive benefits package, paid time off, and a fun, dynamic, and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "BioIQ Sr. Software Engineer [First and Last Name]".

Ruby on Rails Support Engineer

Job Description

The Ruby on Rails Support Engineer will provide internal support for BioIQ’s products and services. This individual will respond to incoming requests for support and drive informed and timely solutions. You will help drive the design of solutions implemented for clients and work with other Engineers in the delivery of new technical implementations. This is a great opportunity to build your skills in both depth and breadth in a highly technical, fast-paced environment while working with a wide variety of cutting-edge technologies.

While we will consider remote-work for the right candidate, we would prefer the candidate to be able to work locally from our office in Atlanta, GA.

Primary Duties and Responsibilities
  • Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution.
  • Address production issues and follow up with internal users to ensure satisfactory resolution.
  • Develop methodologies and systems to automate and support product implementations.
  • Build, maintain and improve existing technical support tools and procedures.
  • Maintains, updates and generates reports from in-house data.
  • Performs other related duties as assigned.
Attributes
  • Able to work independently in a distributed organization with minimal supervision.
  • Comfortable working with senior engineers to help champion creative solutions that benefit the team.
  • Smart, driven, creative, and able to make mistakes and learn from them.
  • Interface with other Engineers / Developers to solve real business problems.
  • Possess a high degree of self-management, personal accountability, and strong communication.
  • Continual knowledge transfer, training and mentoring of more junior staff is expected, i.e., a teacher, a listener, and a collaborator.
Required Skills/Abilities
  • 2-5 years experience with Ruby on Rails.
  • Good understanding of the syntax of Ruby and its nuances.
  • Working knowledge of Github.
  • Good understanding of NoSQL and Relational databases.
  • Working knowledge of UNIX, BASH and Shell scripting, command-line utilities
  • Good understanding of secure data transfer protocols (SFTP/FTPS)
Desired Skills
  • 2-5 years experience with Java development using Jboss BPM and Fuse.
  • Good understanding of the syntax of Java and its nuances.
  • Familiarity with continuous integration.
  • Strong communication skills
  • Can work independently and within a team structure
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement.  We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments.  We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life.  Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full-time position that includes a competitive base salary, medical benefits, paid time off, and a fun, dynamic and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "Ruby on Rails Support Engineer, [First and Last Name]".

UX Designer

Job Description

The User Experience Designer will create compelling and innovative design solutions for our healthcare mobile and web platforms. The User Experience Designer will work closely with Product, Engineering, and Sales teams to ensure our user experience is best in class. This is a great opportunity to build your skills in both depth and breadth in a highly technical, fast-paced environment while working with a wide variety of teams.

Primary Duties and Responsibilities
  • Own and design seamless UI for new mobile and web-based products.
  • Produce materials for developers that foster an optimal user experience; materials include user flows, wire frames, high-fidelity prototypes, and pixel perfect mocks.
  • Create design rules and live style guides to optimize our workflows.
  • Rapidly iterate on design prototypes and working applications.
  • Maintain a user-centered approach in design perspective and practice.
  • Guide product design decisions through user research and iterative feedback loops to improve UI &UX.
  • Lead Design Project Meetings.
Attributes
  • Able to work independently in a distributed organization.
  • Comfortable working with others to help champion creative solutions that benefit the team.
  • Interface with other engineers and developers to solve real business problems.
  • Possess a high degree of self-management, personal accountability, and strong communication.
Required Skills/Abilities
  • Bachelor's degree in Interaction Design or a related field, or 3 or more years of relevant experience
  • Experience developing and delivering successful, intuitive, and compelling designs
  • Demonstrate strong understanding of the latest usability and design principles
  • Knowledge and/or experience with other Agile approaches for UX
  • High level experience with CSS and HTML
  • 3 or more years’ experience in the tech or software industry preferred
  • Proven experience in UX research and design with strong understanding of the latest usability and design principles
  • A passion for transforming research into simple, intuitive, and aesthetically pleasing user interfaces and experiences.
  • Extensive experience with a variety of graphic design and interactive tools including Illustrator, Photoshop, and onscreen visual prototyping and wireframe tools.
  • Experience working as part of a collaborative, cross-functional modern software design and development team.
Company Overview

BioIQ is changing the most important activity in healthcare – health measurement. We connect millions of people to health testing through our user-friendly software platform, enabling them to detect health issues at an early stage, better understand their health, and link to targeted interventions or treatments. We are fortunate to work with Fortune 100 companies, the largest health plans in the US, and many innovative partners who share our vision for making healthcare easier, more convenient, and more cost-effective. While we build innovative software solutions to tackle some of the biggest challenges in healthcare, we never lose sight of the privilege of impacting someone’s health and life. Would you like to join our mission of impacting 100 million people, one measurement at a time?

Compensation

This is a full-time position that includes a competitive base salary, medical benefits, paid time off, and a fun, dynamic and social working environment. You must be authorized to work in the United States on a full-time basis for any employer.

How to Apply

Please submit your resume to jobs@bioiq.com with the subject line "UX Designer, [First and Last Name]".

Infographics

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White Papers

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Videos

BioIQ’s Platform Approach to Population Health Measurement

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Blog

BioIQ Receives Stevie Awards for the Fourth Consecutive Year

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